Omtool’s Support Advantage

Annual Maintenance, Technical and Functional Support

Customer Support

Keep your Omtool solutions up to date. Technology moves fast, and you don’t want to miss out on new capabilities that could improve productivity. Customer support options range from an instantly accessible, 24/7 knowledgebase containing software update downloads, to dedicated technical support staff who can be reached via email, phone or fax during specified business hours.

Our Customer Service organization is dedicated to achieving leadership in customer satisfaction by providing world-class order fulfillment and support to our valued customers and partners. Our value-added options ensure your solution is always optimized, accessible, and up to speed.

Every Omtool Customer Receives Unparalleled Support

Every client with a current maintenance agreement is entitled to contact with a live, knowledgeable support professional who’s trained to efficiently solve a wide array of Omtool issues and concerns. In addition to Web-based access to our knowledge base, you enjoy access to an FTP site for software downloads and updates and full documentation.

Omtool Advantage Support and
Maintenance Packages

Access the help you need, when you need it. Our in-house technical support representatives are experts in Omtool’s solution set and underlying technologies. Visit our customer support portal where you can create, update, escalate and view service requests.  You’ll also be able to look for solutions.

Omtool Offers Four Uniquely Tailored Support Packages

Need immediate assistance? Contact Technical Support now 1.888.303.8098

Advantage Support

Advantage Support customers receive an elevated level of service and can call with inquiries about their installed Omtool product.

Advantage Plus

Advantage Plus  Support customers are entitled to software maintenance releases whenever they leave the Omtool Tech Operations Center.

Advantage Gold

Advantage Gold is our most feature-rich and robust support service offering. Gold customers enjoy all of the benefits of our other service levels while also also receiving priority escalation directly to the Omtool Engineering Group.

Advantage Enterprise

Advantage Enterprise customers enjoy all of the benefits of our Plus level support while also receiving Pro-Active Help Desk Support, API & Developer Support, and much more.